Shopping malls have become an important part of our everyday lifestyle. Whether it’s shopping for clothes, catching a movie, grabbing a quick bite in the food court, or simply spending time with family and friends, thousands of people step into malls every single day. But have you noticed something common at the billing counter? Along with payment, staff often ask for your personal details like your name, address, or mobile number.
Is Sharing Your Mobile Number Mandatory?
Most customers assume that giving their mobile number is compulsory, otherwise the bill won’t be generated. In many cases, the billing staff insists that it is required for the system entry or to send updates about offers and discounts. Because of this constant pressure, many people hesitate to say no and end up sharing the number.
But here’s the truth — you are not legally required to give your mobile number for billing. It is completely optional and depends solely on your choice. If you wish, you may provide it, but if you don’t, no mall or employee can force you to do so.
What Do Your Consumer Rights Say?
Under the Consumer Rights Act, your personal details cannot be taken against your will. Giving out your mobile number is not a requirement for shopping or billing. If any mall employee insists or pressures you into sharing it, they are in the wrong. As a customer, you have the right to refuse. If the harassment continues, you can even file a complaint with the consumer forum.
So, the next time you are at a mall counter and someone asks for your mobile number, remember this — it is not mandatory. Sharing your details is entirely your decision. If you feel forced, you have every right to refuse and take appropriate action.
Protect your privacy, stay informed, and exercise your rights as a smart consumer.
