Indian Railways is also always indulged in planning and practising of new rules for its passengers to get on time and quality services. Indian Railway is undoubtedly among one of the largest rail networks in the world. No matter how much effort the railway puts into delivering the fastest services to its passengers, some trains always get delayed due to inevitable reasons. This delay costs passengers their time and causes exhaustion.
Indian Railways To Offer Meals On Premium Trains If Delayed For Over 2 Hours
For the above-described inconvenience to its customers, Indian Railways has come up with an excellent solution. Premium trains like Rajdhani, Shatabdi and Duronto Express, which have onboard meal-providing facilities, will now provide free meals to their passengers if the train gets delayed for more than two hours. This solution is effective and relief causing for exhausted passengers.
As per the new rules, “Railways should provide a free meal and drink in these premium trains if they are running late by more than two hours to the designated station.”
Moreover, passengers will also get to choose from various meal options like breakfast, lunch, evening snacks, and dinner, which completely depends upon the time the train is delayed to reach its destination.
IRCTC Plans To Improve Food Quality As Well
Meanwhile, IRCTC or Indian Railway Catering and Tourism Corporation Limited (IRCTC) with an aim to improve the food quality and related services, plans to separate the food preparation and delivery structure on the train.
To improve food preparation quality, “IRCTC is to set up new kitchens and upgrade existing ones. Zonal Railways are to manage minor static units (catering stalls /milk stalls/ trolleys etc.) except base kitchens and kitchen units. The policy mandates the zonal railways to hand over the kitchens managed by them to IRCTC. Food Plaza, Fast Food Units and Food Court will continue to be managed by IRCTC. At present, IRCTC has taken over almost all units in a phased manner”, mentioned livemint.
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To conclude things, Indian Railways, IRCTC, is about to restructure the existing railway catering system. The changes will be concentrated on improving the quality of food preparation, packaging of meals, Hygiene, monitoring of catering services, upgrading kitchens, providing Service trolleys, installing POS machines, uniforms, ready-to-eat meals and more.
