Switching your mobile service provider can help you get better plans, improved network coverage, or friendlier customer support. The good news is, you don’t have to change your mobile number to do this. Thanks to Mobile Number Portability (MNP), you can keep your existing number while moving to a new telecom operator. Here’s a simple guide to help you understand and use MNP.
What is Mobile Number Portability (MNP)?
Mobile Number Portability is a service that lets you switch from your current mobile operator to another one without changing your phone number. This service is available for both prepaid and postpaid users. It’s a great way to enjoy better services without the hassle of informing everyone about a new number.
Why Do People Port Their Mobile Numbers?
There are many reasons why you might want to port your number:
- Better plans and offers: Sometimes, other operators have more attractive deals.
- Improved network coverage: If your current provider has poor signal in your area, switching can help.
- Superior customer service: Some companies offer faster and more helpful support.
- Upgrade to newer technology: Move from 2G/3G to 4G or 5G networks.
- Manage multiple numbers: Bring all your numbers under one operator for convenience.
Who Can Port Their Number? (Eligibility)
Before you start the porting process, make sure you meet these conditions:
- Your mobile number must be active and not blocked.
- For prepaid users, the number should be active for at least 90 days with the current operator.
- Postpaid users can port at any time, but all bills must be paid.
- There should be no outstanding dues with your current operator.
- The number should not be under any contract or locked by the operator.
Step-by-Step Guide to Porting Your Mobile Number
1. Get Your Unique Porting Code (UPC)
- Send an SMS with the word PORT followed by your 10-digit mobile number to 1900.
- Example: Send PORT 98XXXXXX00 to 1900.
- You will receive a Unique Porting Code (UPC) via SMS. This code is valid for 15 days.
2. Visit Your New Service Provider
- Go to the store or website of the operator you want to switch to.
- Tell them you want to port your number and give them the UPC.
3. Submit Documents and Fill Out the Form
- Provide a copy of your identity proof (like Aadhaar card, PAN card, or passport).
- Give address proof if needed.
- Fill out the Customer Application Form (CAF) given by the new operator.
4. Get Your New SIM Card
- The new operator will give you a new SIM card.
- Your number will be ported, and the new SIM will be activated within 7 working days.
5. Complete the Porting Process
- You will get confirmation messages from both your old and new operators.
- Your old SIM will work until the porting is finished.
Charges and Waiting Time
- Usually, there is no charge for porting your number. Some operators may ask for a small fee.
- The process is generally completed within 7 days.
- In some areas, it may take up to 3 days or a little more.
- If you change your mind, you can cancel your porting request by sending an SMS with the word CANCEL to 1900 within the UPC validity period.
Tips for a Smooth Porting Experience
- Make sure your number is active and all bills are paid.
- Keep your documents ready for quick processing.
- Do not remove your old SIM until the new one is activated.
- If you face any issues, contact the customer care of your new operator.
Changing your mobile operator is now easy and hassle-free. With MNP, you can enjoy better services without losing your trusted mobile number. Just follow these simple steps, and you’ll be connected to your new provider in no time!
