One of the most significant issues that MSMEs encounter in the country is the delay in collecting payments from companies for goods and services sold. According to the government’s MSME Samadhaan delayed payment monitoring site, 1.89 lakh delayed payment applications involving Rs 43,160 crore have been lodged by MSMEs since October 2017, with just 36,074 instances representing Rs 6,235 crore resolved by the facilitation councils to date.

If you’re seeking the online method of submitting an application against your customer who hasn’t paid your dues within 45 days of creating an invoice, here’s the step-by-step guide:

Visit the MSME ministry’s delayed payment filing and monitoring site at samadhaan.msme.gov.in.
Click the ‘Case Filing for Entrepreneur/MSE Units’ tab.
Select the kind of MSME registration: Udyog Aadhaar Number or Udyam Registration Number.
Enter the registration number, mobile number as shown on the registration certificate, and verification code.
Click ‘Validate Udyog Aadhaar’ or ‘Validate Udyam Registration’ based on your registration type.
Enter the OTP provided with the registered cellphone number or email address for verification.
The ‘Application List’ page will appear; click on ‘Application Entry’ in the upper right of the page.
Enter the date of the invoice that is awaiting to be cleared by your buyer in the box ‘The date of invoice in dispute’ and click Submit.
Your information will be filled up automatically under ‘Petitioner Details’. Share the details that were not pre-filled.
Select the unit (business location) from which the issue has arisen.
Select Yes for ‘if you wish to send the application to the facilitation council of the state in which your corporate office is situated’.
Enter your workplace PAN and the NIC code for the goods you sold.
Accept the declaration after this form.
Fill in the buyer or respondent’s data, including the GST number, and verify the consent statement.
Enter the amount due to you by the buyer.
Enter the work order and invoice details, then upload the documents.
Accept the declaration and click submit.
Before clicking the ‘Final Submit’ button, double-check the information you entered and input the verification code.
You and your buyer will be contacted once the complaint has been submitted.