What is IVR Service in Post Office?
IVR or Interactive Voice Response service is a very convenient method to gather information regarding post office services. If you are a policyholder or if you have invested in PPF, then it is obvious you will have some questions in mind. And this service offers the solutions for the same. Now the customers can call and voice command telephonic facility will solve their questions so that they don’t have to visit post office every now and then.
Post Office offers New Service
There is great news for the customers of the post office. Now for the convenience of its customers Post office has implemented a new service of IVR (Interactive Voice Response). Rural areas of India will get the most benefits from this service. With this initiative, they can call through their registered mobile numbers and get all the information regarding postal service schemes. Customers can gather information about ATM card blocking, issuing of new cards, investment queries about schemes, PPF, SSY etc.
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Toll-Free Number
Customers will need a toll free number to use this service. Indian delivery office has stated the toll-free number which is 18002666868. Customers have to use their registered mobile number to call. The answers will be immediate as per the number of calls. And all the schemes and service-related questions.
Saving Account Users
Customers who have savings account in the Post office can also avail benefits of this service. As this service supports multiple languages, there will be no language barriers. You can call for information regarding balance updates, account status and available new services. After calling, customers will have to choose different numbers like 4,5,6 etc. And each number will denote different service queries. Once the call is connected and the query starts the customers will need to give their mobile numbers and card number for verification.
For ATM Services
IVR can also be used for ATM services. For any query the number is 3, to request for the new card the number is 2.
