Two-Wheeler Electric Scooter manufacturer Ola Electric has responded to the takedown notice received from customer Balwant Singh from Guwahati. The company has demanded that he has to erase all the defaming content from social media which is damaging its reputation and creating a negative impact. While the ola also mentioned that they are willing “to have a proper and respectful dialogue with you to find an amicable resolution.”
Take Down Notice From Balwant Singh
This response came after the takedown notice sent by the customer Balwant Sing on April 23. The notice urged the company to take down the telemetry data recorded from the e-scooter that the company has posted. Data indicates that Mr Balwant’s son Reetam Singh had an accident which was the result of driving at high speed. But earlier as alleged by Balwant Singh that his son had an accident due to the defective braking system of the scooter.
Singh’s notice said that the company violated the privacy laws by posting the telemetry data of his e-scooter online. His notice said, “Ola and I signed an agreement to share data only for private access. The posting of telemetry data online is a breach of the privacy agreement between me, the user, and Ola Electric, the seller.”
Telemetry data that was uploaded:
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Ola Electric Responded “Telemetry Data Is Not Personal”
Ola responded to the notice and said that it disavows Balwant Singh’s claim that says “telemetric data is personal data” and that by posting it online without consent the company has violated the company policy and privacy law.
The company said in the notice that the telemetric data shared online does not contain any type of recognizable personal info or any susceptible data of Balwant Singh’s son Reetam Singh. The e-scooter manufacturer pointed out that the data by them does come under the category of personal data or SPDI rules (Sensitive Personal Data or Information Rules).
Then Ola also mentioned that exposing the telematics data does result in any type of privacy law violation, in fact, it was “actionable under IPC 1860 and Indian Contract Act 1872.”
