Delhi is set to make life easier for its residents by launching a single helpline number-311-for all civic complaints. This big step, announced by PWD Minister Parvesh Verma, means you won’t have to figure out which department to call when you face issues like waterlogging, broken roads, choked drains, or overflowing sewers. Just dial 311, and your complaint will be sent straight to the right department.
Until now, different departments like NDMC, MCD, DDA, Delhi Jal Board, and Public Works had separate helplines. Many people didn’t know which number to call, leading to confusion and delays. With the new 311 helpline, you only need to remember one number for all your civic problems. This is part of the government’s vision: “One Delhi, One Number”.
How Will It Work?
The NDMC Control and Command Centre, which already runs the 311 helpline in its area, will now become the main hub for the whole city. When you call 311, your complaint will be automatically redirected to the right department. This system is being set up especially with the monsoon season in mind, when complaints about waterlogging and drainage rise sharply.
Minister Verma stressed that people will no longer have to go from one office to another to get their problems fixed. Whether it’s a flooded street, a broken road, or a blocked drain, you just call 311. The right team will get your complaint and act on it quickly.
To make the system even more effective, CCTV cameras will be installed in areas that often get waterlogged. These cameras will help spot problems in real time, so teams can respond faster. Also, all pumping stations in the city will be upgraded with automated systems to speed up water drainage during heavy rains.
The NDMC Command Centre will work 24×7 during the monsoon. Officers from every major department will be stationed there, working together to solve complaints as soon as they come in. Every complaint will be tracked and linked to a specific officer, so there’s clear accountability and follow-up.
What’s Next?
A joint meeting of all the departments will be held soon to finalize how the new system will work, who will staff the command centre, and how technology will be integrated. The goal is to make the process smooth, fast, and transparent for everyone.
This new helpline is part of Delhi’s push for smarter city management and better public service. By making it easier for people to get help, the government hopes to solve problems faster and end the blame game between departments. Now, with just one call, Delhiites can expect quicker solutions to their civic issues-especially during the challenging monsoon months.
